Shipping & Returns
*HOW About Shipping cost?
All product on our Web are freeshipping.
*How can I trace my order?
Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.
*How Long Will It Take To Delivery?
Total delivery time is composed of two parts. The first part is the processing time.This is the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 5-10 days, and express shipping normally takes 2-4 days. Processing takes 1-2 days normally.
*Are the packages insured?
Shipping with couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery.
We offer Shipping Insurance to protect your package against any lost or damaged shipments. Any missing issues reported, we will reship your order immediately
*Can i ship by UPS,DHL or TNT?
Yes,if you went ship by TNT,UPS.DHL,please contact us.The premise is the goods you ordered should be over 21kgs.But TNT,UPS,DHL are expensive,we are sorry that you should pay an extra shipping cost.
*How Do I Save On Shipping?
Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized. And if you buy more at a time,you will get more cut on shipping cost.
*How Can I Return A Faulty Item?
We will give a full refund only if the item you receive is different from the description. A Refund will be given after the item is received back to the store. It must be returned within 3 days of receipt and in the same condition it was sent in. You must contact us before shipping any items back. We will not refund shipping costs and do not reimburse for shipping back to me.
TIP:Please do not send faulty goods back without discussing with us.It is very hard for us to handle a package without any necessary order information.We will also give you some instructions for returning goods from your country to China.
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qinglintrade@hotmail.com
qinglintrade@hotmail.com
